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Delivery Policy

Placement of Orders

1.1 Any transaction between you and the service from sukungahotpot.com is between you and sukungahotpot.com.

1.2 You should check that the product that you are ordering is suitable to your particular health or diet.

1.3 Any orders that you have placed are subjected to delivery capability, product availability and acceptance us. When you have placed your order online, we will notify you with an email or other forms of notification subject to our company's policy. This confirmation will be produced immediately and you must inform us immediately if information is incorrect. Once we received order confirmation, we will check the availability of the particular product and our company's delivery capability.

 

Payment and Prices

1.1 All prices listed on the website of the products and services is the price of listing at that given time. Our company reserves the rights to change and amend these price lists.

1.2 Prices and list of pricing will be listed in the website when your order is placed. We accept bank transfer/offline transfer as well as online payment i.e. Credit card and Bank Cards.

 

Delivery Time

1.1 Our delivery time stated is by approximation only and may vary, we would try our best to deliver within 90 minutes.

1.2 We may engage third party service provider to ensure delivery of the order within 90 minutes. Whilst we aim to ensure the service level of such third party service provider, we are not able to warrant their conduct or behavior and shall not be held responsible for any omissions or misconduct caused by such third party service provider. Your order will be delivered as soon as possible and we endeavor to meet the said delivery time. 

1.3 However it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences or force majeure event, and we shall not be held liable for failure to deliver. If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you for such delayed.

1.4 You are responsible to be available at the time of delivery and ensure adequate arrangement is made. All risk in the products shall pass to you upon delivery.

1.5 In any event where we are unable to reach you, we will attempt to contact you at the phone number given and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order. We shall not be held responsible for your failure to provide adequate access or arrangements for delivery.

1.6 To ensure the highest quality of the meal served, it is highly recommended that all meals should be consumed immediately after delivery.